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FAQ
Orders and Shipping
What form of payment do you accept?
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that Velvetpinedecor STORE does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
How long does it take for me to receive my order?
PROCESSING TIME
Your order will be processed within 3 to 5 business days
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
- Due to the Covid 19 pandemic, shipping time might take additional several days
How do I create an account?
You can create an account when placing an order, and also directly on the ‘my account’ page. Click here to create an account
How do I change my shipping address?
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address. Contact us now
How do I track the status of my order?
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
Will you keep my credit card information on file?
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Will I be responsible for any customs or duty fee?
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
About us
Welcome to Our Store
Welcome to velvetpinedecor — where art, light, and nature meet. We are passionate about creating handcrafted home decor that tells a story. Whether you’re seeking to brighten your windows or add a natural touch to your space, you’ve come to the right place.
Our Collection
Our collection highlights the delicate beauty of Dried Flower Stained Glass and the timeless charm of Glass Suncatchers. Each piece is thoughtfully designed and meticulously handcrafted to bring warmth, color, and a little sparkle into your everyday environment.
Our Mission
At velvetpinedecor, our mission is to celebrate craftsmanship and nature’s elegance. We aim to create decor that feels personal, peaceful, and inspiring—pieces that turn a house into a home. By combining traditional techniques with natural materials, we bring you artwork that’s made to last and made to love.
The Company
At VELVET PINE DECOR LTD, we want to help bring good product.
“velvetpinedecor” is a brand of VELVET PINE DECOR LTD.
Registered in England and Wales No: 16363368
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📞 +44 7740 291822
📧 pay@VelvetPineDecor.com | support24h@VelvetPineDecor.com | accounting@VelvetPineDecor.com